List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Receive applications for benefit payment | 1.1 Receive applications for superannuation benefit payment and check accompanying documents to ensure information is complete and correct 1.2 Document and issue receipt according to organisational procedures |
2. Identify and manage application errors | 2.1 Identify errors and incomplete applications 2.2 Take appropriate action on incomplete or incorrect applications according to organisational requirements 2.3 Prepare applications for processing when required information is obtained |
3. Process applications for benefit payments | 3.1 Check applications against organisational procedures 3.2 Source additional information from member or employer as required 3.3 Calculate benefit to include additional fees, charges and/or other factors, using computer system 3.4 Check results of calculation to ensure accuracy of data or forward to appropriate staff for checking 3.5 Process application in accordance with conditions identified in organisational procedures 3.6 Issue benefit payment documentation and monies to members, Australian Taxation Office (ATO) and rollover funds, as required |
4. Follow quality assurance procedures | 4.1 Follow organisational procedures to ensure all work is completed accurately 4.2 Maintain member documentation in accordance with organisational requirements 4.3 Implement system and process checks, and identify any irregularities 4.4 Correct any irregularities or communicate to appropriate personnel |
Evidence of the ability to:
receive and process benefit applications for payment
source and interpret information required to process benefits including documentation, taxation requirements and trust deeds
review benefit applications:
for omissions
to identify errors in benefit applications
to check and assess the integrity of information
complete benefit calculations, including fees and charges.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
describe key features of company policy, objectives and guidelines relating to processing superannuation rollover benefits
identify and describe components of a superannuation rollover benefits statement (RBS) and pay-as-you-go (PAYG) payment summary
describe the documentation requirements of benefit payments
outline procedures for calculating and processing benefits
describe how privacy legislation applies to processing superannuation rollover benefits
describe the organisation’s quality assurance practices.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the superannuation field of work and include access to:
common office equipment, technology, software and consumables
financial services product information
organisational policy and procedures.
Assessors must satisfy NVR/AQTF assessor requirements.